Simplicity Coaching

When approaching customers successfully, not only communication but also simplicity is crucial.

Customers and clients want to see the benefits of your product in the simplest way. But this is only the beginning. Simplicity is effects

• Customer advice, product explanation and pricing
• Ordering process and purchase processing
• Handling / using the product
• Use of Services
• Service and complaints

Nowadays, it is becoming increasingly difficult for products to stand out through quality and price-performance. Currently, more and more processes are being outsourced to customers in order to save personnel and costs. In the future, however, communication, service and simplicity to the customer will be crucial. Customers and clients will be more likely to choose the company that makes things as easy as possible for them.

What is the best possible version of your product?

In a coaching or seminar, we can put communication and customer approach as well as the simplicity of your product to the test and raise it to a new level. If you work with a team, we work on improvements with all team members together.

Are you interested in an in-house seminar?

Then please send me an email christian@christian-karsch.de

In a preliminary discussion, we can align the specific content to your situation.

Examples:

• How do you rate a service hotline that gives you another phone number instead of solving your problem?
  
• Isn't it much more helpful if for escalators can be seen from a distance in which direction they are going?
  
• Put a new Apple iPhone next to your old one and you can have the data transferred by only some clicks.
  
• At the Decathlon sports store, you put the products in a basket to pay and the cash register recognizes your product automatically.
  
• When you book a Shinkansen ride as a tourist in Japan, you automatically get a seat reserved at the window on the Mount Fuji side. If no one is available, the employees apologize.